Frequently Asked Questions
Ordering Related Questions
Is there a minimum order?
No, most products do not require a minimum order, however there may be additional charges for orders under 150 square feet.
Do you require a deposit?
How can I pay for my order?
We accept the following payment options:
Cash / Check
ACH / Wire Transfer
Credit Card (Visa, MasterCard, Amex)
Where do you ship?
We ship to the US and Canada, and will work with logistics partners to ship overseas.
Where are you located?
Our warehouse is located at:
Can I buy your products online?
No, not at this time.
Flooring Related Questions
Do you offer installation?
No, we are only the wood distributors. We will help you find qualified installers in your area and are happy to refer you. You can also find professional flooring installers at the National Wood Flooring Association (NWFA) website.
Do you make stair treads?
We can special order stair blanks made to your specs that are uniform, sanded, trimmed to length, even pre-finished if you like.
How do I store the material before it is installed?
We suggest that you store, handle and install hardwood floors using the National Wood Flooring Association (NFWA) installation guidelines.
How long does the wood need to acclimate before installing?
Can I install your floors over radiant floor heating systems?
What kind of glue should I use to install flooring over concrete?
Is your wood durable enough for heavy-traffic areas and commercial installations?
Yes, absolutely! Our two wood flooring species, Cumaru and Santos Mahogany, are both extremely hard and dense. The interlocked grain of Santos Mahogany allows it to take a lot of wear and tear and still look beautiful. Families with pets or children need not worry about the extra wear and tear on our floors.
General Wood Questions
What is reclaimed wood?
Why is reclaimed lumber more expensive than new lumber?
There are three factors that add to cost: 1) Availability, 2) Deconstruction Costs, and 3) Mill Loss.
As much as 30% to 50% of the material that is reclaimed is lost during the reclamation and milling processes. This material loss results in higher prices for finished reclaimed lumber products.
You sell wood that has been underwater? Should I be worried about it?
No, but we understand why you ask the question.
Can I get only one width or one length of a product?
For lumber, yes, but you will likely incur an additional charge.
Are your products FSC® certified? Are they LEED eligible?
No, our products are not FSC certified at this time.
Do you buy reclaimed wood?
Short answer, yes, but it depends on the type of wood and its marketability.
Brief description of materials - FOr example, List specie(s), sizes, condition.
Amount being offered for sale - Square foort, board, lineal foot.
Do you kiln dry your wood?
We do not typically kiln dry our reclaimed wood. Kiln drying is available for an additional charge. Contact us for details.
Where do you get your barn wood?
We source barn wood from various suppliers in the Midwest, including Kentucky, Tennesee and Georgia.
What's the difference between "nominal" and "net" lumber dimensions?
What products are available?
We sell mix hardwood barn siding, mix oak barn siding, flooring, beams, and paneling. If you don't see what you're looking for on this web site, give us a call. Chances are we can find the material you're looking for using our network.
Do you install your products?
No, we are only the wood distributors. We will help you find qualified installers in your area and are happy to refer you.