Frequently Asked Questions
Ordering Related Questions
Is there a minimum order?
No, most products do not require a minimum order, however there may be additional charges for orders under 150 square feet.
Do you require a deposit?
We required the full payment to accept an order under $1,000 for processing. We rerquire a 50% deposit on orders over $1,000, with the remaining balance due prior to shipping or pickup. We also require full payment for in-stock orders.
How can I pay for my order?
Venmo or Zelle are preferred payment methods. We also accept the following payment options:
Cash / Check
ACH / Wire Transfer
Credit Card (Visa, MasterCard, Amex, Discover). A 2.9% processing fee will be applied on all credit card orders.
Where do you ship?
We ship to the US and Canada, and will work with logistics partners to ship overseas.
Where are you located?
Our warehouse is located at:
4708 Ecton Drive
Marietta, GA 30066
Can I buy your products online?
No, not at this time.
When are you open?
Our store hours are:
Monday - Friday 9AM to 4PM
Saturday 10A to 4PM
Flooring Related Questions
Do you offer installation?
No, we are only the wood distributors. We will help you find qualified installers in your area and are happy to refer you. You can also find professional flooring installers at the National Wood Flooring Association (NWFA) website.
Do you make stair treads?
We can special order stair blanks made to your specs that are uniform, sanded, trimmed to length, even pre-finished if you like.
We do not provide stair nosing.
How do I store the material before it is installed?
We suggest that you store, handle and install hardwood floors using the National Wood Flooring Association (NFWA) installation guidelines.
How long does the wood need to acclimate before installing?
Wood flooring reacts to moisture and humidity in the environment by expanding when moisture is added and by contracting when moisture is removed. Acclimation is the process of conditioning the moisture content of wood flooring to the installed environment. The goal is to ˜balance the moisture content of wood with the subfloor in actual living conditions so that the wood neither gains nor loses moisture content. This process can take 1-2 weeks or longer depending on the type of flooring, subfloor, etc. We suggest following National Wood Flooring Association Guidelines for installing your floor.
Can I install your floors over radiant floor heating systems?
Yes. Wood is an efficient heat conductor. It distributes heat where you want it and continues to radiate the heat after the system is turned off. Hardwood floors are frequently installed over radiant floors, but they do require additional steps to follow. The National Wood Flooring Association has guidelines for installation that work well. For acclimation, the heat should be turned on so that the concrete slab, the subfloor and the flooring are all acclimated to each other under actual conditions.
What kind of glue should I use to install flooring over concrete?
There are many glue products on the market. We suggest you consult your installer on selecting the right glue.
Is your wood durable enough for heavy-traffic areas and commercial installations?
Yes, absolutely! Our two wood flooring species, Cumaru and Santos Mahogany, are both extremely hard and dense. The interlocked grain of Santos Mahogany allows it to take a lot of wear and tear and still look beautiful. Families with pets or children need not worry about the extra wear and tear on our floors.
General Wood Questions
What is reclaimed wood?
When people talk about reclaimed wood they're usually talking about aged lumber that was harvested a long time ago, used in construction, and then salvaged and recycled when the original building was torn down. Sometimes reclaimed wood is left "as is" to preserve its original character, and other times it's re-milled and repurposed to create reclaimed flooring and other wood products.
Reclaimed wood products are used, natural, untreated, and show prior use. Each stick is one-of-a-kind with its own unique appearance and natural variation in color from heartwood to sapwood. There may be mineral streaks, surface checking; and dowel, knot, and nail and bolt holes from prior use.
Atlanta Barnwood reclaimed woods are offered in various species and grades, and they will have any kind, number or distribution of the above characteristics. Color sorting is subjective and cannot be guaranteed. Additional grading and other defecting may be required to achieve the desired appearance.
Why is reclaimed lumber more expensive than new lumber?
There are three factors that add to cost: 1) Availability, 2) Deconstruction Costs, and 3) Mill Loss.
Reclaimed lumber is not as readily available as new lumber so it takes more time to get. For example, when a buyer calls a mill looking for 2 x 10 boards, the mill owner simply contacts the loggers and tells them to add more material to the order. This may take only a few days.
The same mill looking for reclaimed lumber, however, may have to call 10 to 20 different demolition contractors before they find the right material. Once located, it may take several weeks to deliver the product to the mill.
When negotiating price, the seller has to add in all of the costs of deconstruction, including paying a crew to carefully remove the material by hand, insurance in case someone gets injured, hiring a crew to move the material from the site to a mill, remove the nails, run it through a metal detector, and trim all of the bad material.
As much as 30% to 50% of the material that is reclaimed is lost during the reclamation and milling processes. This material loss results in higher prices for finished reclaimed lumber products.
Can I get only one width or one length of a product?
For lumber, yes, but you will likely incur an additional charge.
We mix lengths to optimize our wood and reduce waste. If we must rip wider material down to get a certain width or spend time sorting materials for specific lengths we incur losses, additional waste and extra production time. These are unavoidable costs that factor into the final price you pay. If you have an application that requires specific dimensions please let us know as early as possible, so that we can make arrangements with our production or suggest other alternatives that will meet your project goals.
Are your products FSC® certified? Are they LEED eligible?
No, our products are not FSC certified at this time.
All Atlanta Barnwood products can help a project earn points toward credits in several LEED programs. Which credits can be earned depends on the product and the project, as outlined below.
The Leadership in Energy and Environmental Design (LEED) program is a nationally recognized rating system for sustainable building. The program is created by the U.S. Green Building Council (USGBC) and administered through the Green Building Certificate Institute (GBCI).
Atlanta Barnwood solid wood products earn points toward credits:
MR 4 - Recycled Content. As 100% post-consumer recycled products, Atlanta Barnwood reclaimed woods products can significantly contribute toward the recycled content percentage in project materials. In the LEED NC program, up to 2 points and can be earned for reaching 5% or 10% of the total building materials costs. An additional credit through Innovation in Design is allowed for thresholds exceeding 15%
MR 5 - Regional Materials. One credit within LEED NC v2.2 can be earned when 20% of the project materials are sourced and manufactured within 500 miles of the project site. An additional point is available when 50% of project materials are locally sourced. Atlanta Barnwood is able to provide qualifying reclaimed wood products within most of the U.S. via our national network of suppliers and partner mills and yards.
An Atlanta Barnwood account manager can offer assistance regarding reclaimed wood products and LEED credits on a specific project.
Do you buy reclaimed wood?
Short answer, yes, but it depends on the type of wood and its marketability.
If you'd like us to consider your lot for purchase, please submit the following to us via email
Brief description of materials - FOr example, List specie(s), sizes, condition.
Amount being offered for sale - Square foort, board, lineal foot.
Do you kiln dry your wood?
Yes, we kiln dry our 1" and 2" thick material. We also kiln dry our slabs. We do not, however, typically kiln dry our timbers. Kiln drying is available for an additional charge. Contact us for details.
Where do you get your barn wood?
We source our reclaimed wood from suppliers across the Midwest, including Kentucky, Tennesee and Ohio.
What's the difference between "nominal" and "net" lumber dimensions?
Dimensional lumber is cut to a specific length, width, and depth. However, there is a difference between the nominal size (what the lumber is referred to) and the actual net size.
Do you install your products?
No, we are only the wood distributors. We will help you find qualified installers in your area and are happy to refer you.